TechEmpower SaaS
JULY 24, 2023
The conversations are interesting and varied because they’re about new, exciting, different things. The innovator/developer relationship needs to be a conversation. Think of these as the big upfront questions a developer should ask to get an overall picture. What back-end support for SEO is needed? Fulfillment?
TechEmpower SaaS
NOVEMBER 13, 2023
We recently completed a web-based application that uses a unique algorithm to match professionals with new career opportunities. And if this description doesn’t resonate with Mark, he can ask for a new one, while providing feedback. Customer support emails require both accurate information and a professional, helpful tone.
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CloudGeometry
JULY 8, 2021
What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions. and onboarding new customers. Stories evolve as customers use the software, as new technologies emerge, as market behaviors come and go.
User Pilot
JULY 27, 2023
Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Account Managers: They serve as the lead point of contact for all customer account management matters.
Sales Hacker
JULY 21, 2020
The thought was, if I’m in New York, my client’s in Chicago, LA? I am a New Jersey-ian by birth. I’ve spent most of my life in the North East, working and living in New York or New Jersey. Where’s the software development coming from? The other one is customer support.
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