Customer Support New CTO Payment Features Software Development 
TechEmpower SaaS
JULY 24, 2023
The conversations are interesting and varied because they’re about new, exciting, different things. The innovator/developer relationship needs to be a conversation. Think of these as the big upfront questions a developer should ask to get an overall picture. eCommerce Does your startup run on a subscription model?
User Pilot
JULY 27, 2023
Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Account Managers: They serve as the lead point of contact for all customer account management matters.
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