SmartKarrot

NOVEMBER 22, 2022

Consistently meet targets for customer satisfaction, issue resolution, cross/up-sell, and the economics of customer care organization. Build an engine for positive team growth across recruiting, training, management, and operations. and Customer Advocacy. Define and monitor the up-sell/cross-sell pipeline.

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

Intercom, Inc.

FEBRUARY 25, 2019

The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. Because it was so bad, we – the leadership team of the product in engineering – started to swing the pendulum. CS” stands for customer support. This was our fault.

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

SmartKarrot

MARCH 18, 2021

Develop new tactics and strategies to solicit mindshare from the customers’ executives. Manage select strategic accounts of high priority in life sciences. Collaborate cross-functionally within Egnyte to ensure customer success. Recruit and train a team of Life Science focused Customer Success Managers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10