Kellblog

FEBRUARY 2, 2023

Management teams should prepare themselves for activist investors and adapt their financial profile to keep valuations high. Companies who sell to SMB may see increased amounts of uncontrollable churn as customers cease operations. Expect more of this activity to follow in 2023. Consumption pricing. Bankruptcy. Consolidation.

Software Review 119

Software Review Development Team Review Underperforming Technical Team Scale 119

FastSpring

JANUARY 27, 2022

This score then determines how we’ll manage the relationship through onboarding and customer success, including whether they need further education on the benefits of marketing attribution or more advanced advice on how else our product can bring operational and strategic improvements across their business.”.

Merchant Services 135

Merchant Services Payment Services SaaS Payments Payment Solutions 135

SaaStr

JULY 22, 2019

That’s not a bad start. As the introduction said, I’m the Chief Customer Officer at New Relic. We work with mostly modern teams. It’s an integral part of your business going forward, and having a platform like New Relic is going to be essential to the success of your business over time. Good afternoon.

Scale 172

Scale Scaling Sales Hiring Underperforming Technical Team 172

SaaStr

MARCH 13, 2020

Why does Harry believe investing in customer success is far more important than customer acquisition? * So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. Our team met with David just a few days after our initial conversation in San Francisco.

SaaS Payments 216

SaaS Payments Payment Methods Finance Payments 216