Customer Success Headcount Operational efficiency. SMB 
Sales Hacker
JANUARY 29, 2018
Traditional Sales Organizations – Growth of headcount in sales was structured around revenue per individual contributor (IC). CSM: Customer Success Manager – Achieves recurring use of the service. In the example below, you will notice how at first our teams operate unstructured. The Sales POD.
Point Nine Land
APRIL 21, 2021
Give the candidate ~5 real examples of the kind of things you have to prioritize: customer integrations, feature requests, strategic releases, bugs, database extracts, opportunistic features… and ask them to prioritize. How to efficiently collect feedback from customer-facing teams? An organizational task. How is it working?
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