Customer Lifetime Value Demo Operational efficiency. Underperforming Technical Team 
SmartKarrot
SEPTEMBER 21, 2020
Operational efficiency. If you can measure the time taken by each employee in your operations team along with the other parameters that are supporting them, you can take further steps towards enhancing their operational efficiency. Customer experience. Customer Churn rate. Customer feedback.
SmartKarrot
JULY 26, 2021
Here are some popular CX metrics – Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Effort Score (CES). Other ways to measure customer experience include churn rate, customer lifetime value (CLV), and retention rate. How to improve customer experience? Like what you are reading?
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