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2021 in conversation: Learnings from the podcast

Intercom, Inc.

We’re not exactly sure how, but yes, it’s that time of the year again. More than integrations and features and quarterly reports, back in August, Intercom turned 10. Zanade Mann , founder of Black Women’s Business Collective. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom.

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How Buffer Reached $20m in ARR by Focussing on Growing ARPA

Chart Mogul

For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. However, as the company grew, their systems started to fail all the time, prompting the team to re-think their approach and look for a scalable solution. How was that possible? Tweet this quote.

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SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? I don’t know anyone right now.

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How to Close the Enterprise When You’re Just a Startup (Summit Replay)

Sales Hacker

If you are trying to overcome no brand and market, you can’t ask somebody for a three year contract. Or, if you do ask for a three year contract, have some terms in there that show that you’re going to prove ROI. Down the road, you can say, “ I demand a two year contract. I demand payment upfront. Well, right.