SaaStr

AUGUST 7, 2025

She started as the 2nd SDR at Eventbrite, became the first sales hire at Slack (helping scale from $50M to $1B ARR and a $27B Salesforce acquisition), served as Director of Sales at Webflow (scaling from $40M to $140M ARR), and now leads go-to-market at OpenAI where she built ChatGPT Enterprise from scratch.

Scale

SaaStr

JUNE 23, 2020

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. She can be your CTO forever.

Part-Time VPE

SaaStr

MARCH 1, 2024

You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. She can be your CTO forever.

Scale

Intercom, Inc.

JANUARY 5, 2022

We’ve gathered a list of articles, videos, and podcasts you can check out: Score Your Company’s SOC 2 Readiness. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Caught your interest?

Scale