CloudGeometry

MARCH 3, 2022

This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. Billing events and unit metrics The variable cost model of cloud platforms has forever changed how compute resources are bought and paid for and consumed.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

SmartKarrot

MARCH 4, 2021

Responsible for the day-to-day implementation of strategic success plans that manage the customer’s journey from onboarding to maturity. Provide visibility to other cross-functional leadership teams on progress and key metrics. Establish, drive, and iterate on metrics and KPI’s for the team.

Customer Success 10

Customer Success Sales Recruiting Cost optimization & reporting Leadership 10

SmartKarrot

DECEMBER 16, 2021

Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? A seminal report by Harvard Business Review found that positive customer experiences can slash your cost-to-serve by a third4. In customer experience terms, we would like to make onboarding intuitive and logical.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11