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Mar 04 – Customer Success Jobs

SmartKarrot

MARCH 4, 2021

Role: VP, Customer Success – SaaS Location: Remote, Boston, MA, US Organization: Blue Signal Search As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. Provide visibility to other cross-functional leadership teams on progress and key metrics.

Customer Success 10
Customer Success Sales Recruiting Cost optimization & reporting Leadership 10
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What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

DECEMBER 16, 2021

Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? A seminal report by Harvard Business Review found that positive customer experiences can slash your cost-to-serve by a third4. In customer experience terms, we would like to make onboarding intuitive and logical.

Technical Review 11
Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11
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