Everyone in SaaS Needs to Do Customer Support. At Least Until You Have 50-100 Employees. But Ideally, Forever.
SaaStr
NOVEMBER 6, 2020
A ways back we noted a great rant by David Marcus , now of Facebook, and previously President of PayPal. Complaining his employees weren’t using PayPal apps. But PayPal isn’t Google. If you’re building say a HIPAA compliance app? It worked magic with engineers, who really heard the complaints.
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