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Everyone in SaaS Needs to Do Customer Support. At Least Until You Have 50-100 Employees. But Ideally, Forever.

SaaStr

A ways back we noted a great rant by David Marcus , now of Facebook, and previously President of PayPal. Complaining his employees weren’t using PayPal apps. But PayPal isn’t Google. It worked magic with engineers, who really heard the complaints. Well — what did he expect? Yes, he was right.

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The Difference Between a Manager and a Leader

OpenView Labs

Over her career, she has established a proven track record of operationalizing strategy and developing award-winning products while in pivotal roles at leading companies including Intuit, Yahoo, PayPal, Adobe, Joyent, and Sun Microsystems. You might think Silicon Valley is about technology, but Merline knows better.

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PODCAST 117: The Tools You Need If You Want to Succeed at Scale with Michael Coscetta

Sales Hacker

Today on the show, we are incredibly excited to have Michael Coscetta. Michael is a member of Revenue Collective, but perhaps most importantly, he’s the chief sales and strategy officer for Compass, that fast-growing real estate behemoth. Who is Michael Coscetta and what is Compass [2:00]. The importance of consolidating data [26:44].

Scale 113