To Manage a Call Center Efficiently see what Employees Really Think
Upscope
JUNE 9, 2021
The work is so tough that the president of the company went straight to his title to escape the pressure on even a low level difficulty call. And at the call center I was at, the recruiters told me the job wasn't a sales job, just customer service. You could be written up for not pitching a sales offer on EVERY CALL that came in.
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