What Does it Take to Get CX Right? [It’s Not Just the Technology]
SmartKarrot
DECEMBER 16, 2021
The customer experience (CX) has always been a priority for companies. Pay attention to the CX engines. Companies might find it hard to come up with a wholly new product, which causes the risk of appearing like an “also-ran.” But surprisingly, most businesses have had a (very) late-start to actioning CX strategies. Yet, only 26.2%
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