Totango

JULY 16, 2019

This means every customer-facing team member should have access to customer data and that cross-function communication should be encouraged. Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value. Adoption metrics that reveal how a customer uses the product.

Customer Lifetime Value 68

Customer Lifetime Value Outsourced Development Product ROI Customer Success 68

Totango

JULY 16, 2019

This means every customer-facing team member should have access to customer data and that cross-function communication should be encouraged. Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value. Adoption metrics that reveal how a customer uses the product.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Customer Success 48

Totango

MAY 15, 2019

Use the right customer success metrics. Use the Right Customer Success Metrics. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer success metrics you should monitor include: How engagement affects revenue. The customer’s use of the product.

Customer Lifetime Value 88

Customer Lifetime Value Enterprise Product ROI Customer Success 88