Churn Market Segmentation Payment Methods Underperforming Technical Team 
ProfitWell
DECEMBER 4, 2019
Recurring payments. The software-as-a-service business model involves providing a subscription service, so you will have to worry about getting payments every month/year as opposed to only once. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. In SaaS, clients do not buy hardware.
SaaStr
NOVEMBER 21, 2020
I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website. So if you think about just a manufacturer and you’re making a toy, you might sell it direct to consumer on your own website.
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Outseta
JANUARY 20, 2020
What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. I was managing a team of 15 and the company had grown to about 140 employees.
ProfitWell
NOVEMBER 12, 2019
Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. Remember, acquired customers can still churn at any point. Customer acquisition proves to be more challenging and more expensive as your customer base grows and the untapped market shrinks. What is a pricing audit? Monetization.
Sixteen Ventures
DECEMBER 31, 2019
In 2016, I co-authored a book for Wiley called “ Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue ” ( Também está disponÃvel em português! ) How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Post-Churn Follow-up.
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