Churn, Enterprise readiness and Innovation

Churn

Enterprise readiness

Innovation

Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

MAY 13, 2021

These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone. So how do you create a strong, enterprise-ready team? Is there potential ARR that we’re losing in terms of churn and attrition?” Finding the right skillset. Is it potential future ARR?

Scale

Scale Customer Success Strategy Sales Hiring

The 8 Pillars of Self Service in SaaS Applications

Frontegg

JULY 22, 2021

In many cases, a lack of flexibility at this stage may result in unexpected churn, especially when it comes to SaaS for enterprise. 4 – Support – Lack of support for “core elements” is arguably the biggest contributor to accelerated churn and brand damage. How will you keep your focus on quality and innovation?

Technical Review

Technical Review Payment Features Scale SaaS

Webinars

How to Optimize the Developer Experience for Monumental Impact

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Leading the Development of Profitable and Sustainable Products

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SaaS Brief

Gong’s Linda Lin on customer success strategies for moving upmarket

The 8 Pillars of Self Service in SaaS Applications

Webinars

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