Churn, Enterprise readiness, Innovation and Scale

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Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

Scale

Scale Customer Success Strategy Sales Hiring

The 8 Pillars of Self Service in SaaS Applications

Frontegg

JULY 22, 2021

In many cases, a lack of flexibility at this stage may result in unexpected churn, especially when it comes to SaaS for enterprise. Self-service documentation is one of the key ingredients in the “SaaS scaling sauce” today. 3 – Documentation – The same applies also to documentation. The numbers say it all.

Technical Review

Technical Review Payment Features Scale SaaS

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Gong’s Linda Lin on customer success strategies for moving upmarket

The 8 Pillars of Self Service in SaaS Applications

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