Remove Churn Remove Customer Success Remove Marketplace as a Service Remove Payment Solutions
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How going the extra mile to understand customers propelled Squire into a $750m SaaS company 

ChurnZero

A double-booking problem emerges Named for a character role in the Netflix series, Game of Thrones , Squire set out to be a reservation system for barbershops: “Open Table for barbers”, as some have put it. In a sense, it was originally more like a lead generation service, or marketplace for barbershops. But it didn’t go well.

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AI Customer Experience: 10 Ways to Implement in Your SaaS

User Pilot

Next, proactively tackling areas of friction to drive down the churn rate. Finally, the better the customer experience you deliver, the more loyal your customers will be – and the greater advocates for your product. How do you actually go about implementing AI within your app?

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Pricing Transformations in 2022

OpenView Labs

Product-lead growth continues to be one of the best ways to rapidly scale a software company, and best practices are increasingly shared and understood. It requires rethinking everything from billing and revenue forecasting, to the role of Account Executives, to how to drive a customer success mindset across the entire organization.

Pricing 82
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2021 Financial & Operating Benchmarks: How to Become One of the ‘Haves’ of SaaS

OpenView Labs

Don’t forget that your best source of growth is usually right in front of you: your existing customers. Start by tackling churn since expansion only takes you so far if you’re trying to expand fewer and fewer customers. Marketing: Market to existing customers rather than just prospects. These can be lucrative, too.

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Sales Stack 2022: The Tools

yoursales

Do you know of software, which belongs on this list? With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Avoma - An intelligent Assistant for Your Customer Meetings. bao solutions - Digital conversation support for your sales success.

Scale 111
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A Look Back: “SaaS Metrics Masterclass: Key Business Metrics, Pricing Strategies and Billing Models with Stripe’s Head of France and Southern Europe, Guillaume Princen” (Video + Transcript)

SaaStr

Average Revenue per Customer. Customer Lifetime Value (LTV). Customer Acquisition Cost (CAC). & It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. So the first question is what made SaaS so successful.

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SaaStr Podcast #398 with Salsify Co-Founder & CMO Rob Gonzalez

SaaStr

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And there’s a lot of benefit to running a software as a service, in general. You might sell it through Facebook marketplace.