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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Chief Technical Officer The CTO is responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. Much of the success here depends on how competent and motivated the CTO and their team is.

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Reasons That Make Customer Success a Must to be Represented at C-Suite Level

SmartKarrot

Thanks to their extensive experience coaching and interacting with customers, CS teams have an exclusive perspective as they are on the frontlines of the customer-company relationship. Responsible for recurring revenue in SaaS-based economy dealing with renewals and expansion. Is our process streamlined or painful?”.

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GTM 137: The Biggest Business Turnaround You’ve Never Heard Of & The Growth Levers to Pull When Things Go Wrong

Sales Hacker

Cassie’s time in tech dates back to 2006, when she joined TheLadders.com as an early employee and managed marketing and analytics for the company’s subscription business. So you had churn, you had growth. In an enterprise software business churn is a lagging indicator, right? If your gross churn is terrible, right?

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