Business Headcount Leadership New CTO 
ProfitWell
DECEMBER 6, 2019
The question is not whether a CSM is a valuable asset to a SaaS business, but rather, how valuable are they? And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization. What is their ROI? Here are a few teasers.
SaaStr
DECEMBER 3, 2020
To date, they have raised over $73M from some of the best in the business including Sequoia, Kleiner Perkins, General Catalyst and Point Nine to name a few. Are marketing becoming the new sales team with their content being used more and more in the sales funnel? I was too busy chugging Kool-Aid at Salesforce.
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Intercom, Inc.
JULY 21, 2022
Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Ever since the beginning, our mission has been to make internet business personal, and the podcast has played a big role in that.
SaaStr
FEBRUARY 28, 2020
To date, Karl has raised $114M with Lucidchart from some of the best in the business including K9 Ventures, Meritech, Iconiq, GV and Kickstart in Utah. Karl has been in every interview for every new hire for the first 6 years of the business, why? He had worked as a CTO at a startup when he dropped out of school.
Crafty CTO
APRIL 12, 2020
The Basecamp guys have been busy lately. My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. “The meeting is short, the options well-shaped, and the headcount low. Not all agile is bad agile.
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