Business Model Education Enterprise readiness Underperforming Technical Team 
Intercom, Inc.
MAY 13, 2021
Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. These evolving demands from enterprise customers bring with them different skillsets customer success managers need to hone.
User Pilot
JUNE 10, 2019
Developing more self-service access and training for customers should come before making new hires in customer-facing roles. Poor retention and low customer LTV. That’s why product led growth marketing isn’t only about marketing and selling, it’s also aligned with business goals and strategy. Difficulty achieving profitability.
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