What Does it Take to Get CX Right? [It’s Not Just the Technology]
SmartKarrot
DECEMBER 16, 2021
A customer might continue to use a product out of sheer need or habit but won’t want to invest any further if service, support, and the purchase journey aren’t seamless. The world’s most notable brands, in every sector, are recognized for the CX they offer. It reduces your cost-to-serve. Growth in complex times.
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