In B2B is it a good idea to outsource Customer Success?
CustomerSuccessBox
SEPTEMBER 15, 2021
This means businesses have to find new ways to improve retention and reduce churn. Suggested Reading: Designing a Customer Onboarding Framework for B2B SaaS. With a customer success focus, you can uncover drivers of that outcome, which will help you with recurring revenue predictability and capacity planning. Customer Retention.
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