SaaStr

APRIL 24, 2021

ARR now really means revenue with 100%+ Net Revenue Retention. 50% revenue from software (recurring), 50% from payments (not-recurring). . And half from fees on transactions it processes: Is this all really ARR? Fast forward to day, Merchant Solutions is a much larger share of revenue than software subscriptions.

Merchant Services 359

Merchant Services SaaS Payments Payment Solutions Payment Services 359

ProfitWell

SEPTEMBER 10, 2020

Gartner is estimating that the cloud services industry as a whole will outpace the growth of overall IT services by a factor of three, with SaaS making up $143.7 Here are some of the biggest trends in the industry right now: Cloud-based Services. Churn rate is how many customers are leaving your service in a given period.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

SmartKarrot

NOVEMBER 18, 2020

Drive customer success outcomes by focusing on improving an already high retention rate, with less than 5% churn per year. Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Because sales folks want to close the biggest deal and they may not like downgrades or logo retention, how are you thinking about this issue? Sam Blond | CSO @ Brex. A little bit of a bit of bump.

Merchant Services 180

Merchant Services Scale Sales Recruiting Sales 180

SaaStr

APRIL 30, 2022

This is basically designed around there being an intensive human interaction and human process to convince businesses to adopt your tools. And account management, which is basically around for retention and also upsell of different products. I didn’t want to pay for this service.” This is the Salesforce model.

SaaS Payments 241

SaaS Payments Metrics Payment Methods Scale 241

ProfitWell

NOVEMBER 5, 2019

Yes, they might kick the can down the road a little longer, but they only delay the inevitable while giving customers an awful experience in the meantime. The key feature separating subscription businesses from their more standard counterparts is the recurring nature of payments. Of course, you know better.

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49