SaaStr

JANUARY 28, 2020

TWITTER QUESTION 1: If there’s a recession, what can we as SaaS companies expect? Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. But your enterprise customers aren’t going anywhere.

Sales Hiring 212

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 212

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. Organizations are guilty of putting it on the back burner even though it is one of the most crucial factors in success. Maintaining the focus on customer success throughout the mergers and acquisitions process is difficult.

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. * What works?

Sales Hiring 204

Sales Hiring Scale Technical Review Outsourcing Services 204

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. How does Liat think Airtable is pushing up against the traditional customer success model? What changes with children?

Sales Hiring 109

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 109