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Nov 18 – Customer Success Jobs

SmartKarrot

Drive customer success outcomes by focusing on improving an already high retention rate, with less than 5% churn per year. Improve platform and services adoption rate and minimize customer and revenue churn. Collaborate as part of the global customer success leadership team to align and solve bottlenecks in a scalable way.

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SaaStr Podcasts for the Week with Former Moveworks CIO and Lucidchart Co-Founder/CEO — December 13, 2019

SaaStr

And I think the reason for that is, is that because of the interconnectedness of systems and architecture, there has been a big role of enterprise architecture across the company. And the reason is because even if you’re a small company, what’s happening is you just have a ton of systems in place. What do you think?”

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SaaStr Podcasts for the Week with Byron Deeter, Elliott Robinson, Henry Schuck, and Jason Lemkin

SaaStr

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use. It is staggering.

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11 Popular types of revenue models used today

ProfitWell

One of the most famous lines from Citizen Kane is, “It's no trick to make an awful lot of money, if that's all you want is to do is make a lot of money.” That’s never been truer for software businesses in particular than in the past 10-15 years, with the internet stimulating an explosion in the number of viable revenue models.