AWS Churn Headcount Onboarding 
OpenView Labs
FEBRUARY 3, 2022
AWS and other infrastructure providers have been using UBP for nearly a decade. Fast growers retain and expand new customers, resulting in net negative churn. Low churn shows the product is sticky, hard to replace, and truly generating value for customers. Fast growers are much more likely to employ a usage-based model.
Outseta
JANUARY 20, 2020
In this post I’m going to share the most important lessons about growing a SaaS business that I learned at Buildium—collectively, these things had an awful lot to do with the company being valued so highly. This required no additional addressable market and also helped to drive down Buildium’s churn rate. How the hell does that happen?
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