How to Perform a Customer Churn Analysis in SaaS?
User Pilot
MARCH 17, 2023
The key customer churn metrics you should track are customer churn rate, net monthly recurring revenue churn (MRR), Net Promoter Score (NPS), and Customer Lifetime Value ( CLV ). There are two main types of customer churn: involuntary churn and voluntary churn. What is a customer churn analysis?
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