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Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. So how do you create a strong, enterprise-ready team?

Scale 177
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Lessons learned from growing a PM team in a hyper-growth startup

Point Nine Land

The whole article is very tactical and is based on my own experience with the Uberall product team. The article is using the word “growth” a lot. In SaaS vs. marketplaces? This is an exercise that should be done with input/feedback of the leadership team. Not everything is going to work for everyone. Identify duplicates.