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Super Agents as one of the New Customer Service Trends

Upscope

SEPTEMBER 9, 2020

4) New contact center jobs will be created; for example, data scientists, automation specialists, and application developers. The amount of data needed might go down as AI gets better but so far most bots are bad at answering anything beyond very basic questions. I want all team members who do customer support to enjoy it.

SaaS Payments 69
SaaS Payments Payment Services Trends Sales Recruiting 69
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Intercom on Product: Rise of the “keyboard-first” generation

Intercom, Inc.

SEPTEMBER 5, 2019

There’s actually another one, now that I think about it: Quill , which is a really fast version of Slack, really excellent messaging for teams. Then on the other side, you have this ridiculous upfront configuration cost which is: ”Welcome to ‘thing’ management. And it could auto-populate as you start typing it out.

Sales Recruiting 138
Sales Recruiting Underperforming Technical Team Software Startup 138
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