CX author Dan Gingiss on turning customers into your own salesforce
Intercom, Inc.
NOVEMBER 25, 2021
He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. Retention over acquisition. Customer retention is the new conversion. Liam: Right.
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