CX author Dan Gingiss on turning customers into your own salesforce
Intercom, Inc.
NOVEMBER 25, 2021
Come drive our car, come to our store.’ ” Because it might make us more money, like, let’s say, charging a fee for checking our bags on the airline, but it also might have the adverse effect of irritating a lot of customers who may decide to go do business elsewhere. They say, ‘Look at us. We’re awesome.
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