Is Tech Making the Customer Success Specialist Role easier or tougher?
SmartKarrot
MAY 29, 2020
When you get a broader view of the customer, you would be able to reach out at just-in-time using value-added data and information like adoption data, optimal practices, and benchmarking. SaaS companies re-sell continuously and retain customers. Billing involves revenues, payment history, invoicing, and subscription data. .
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