The Evolution of CRM (And Where it’s Going) in the Future
Sales Hacker
AUGUST 8, 2018
They are cloud-based, AI-driven, and accessible from mobile phones. Modern CRMs are capable of storing and analyzing large amounts of data and can be integrated with other omnichannel tools. In fact, the clamor for AI integration already peaked a few years ago. 3) AI and ML will become the norm. 6) Mobile is a must.
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