2018 Customer Support DevOps as a Service Revenue 
Baremetrics
DECEMBER 7, 2023
Benefits of using Expense Categories in SaaS The main expense categories for any SaaS company are: Cost of Revenue Research & Development Sales & Marketing General & Admin These four categories are the standard for describing costs and expenses of any SaaS company from Salesforce to Zoom to your startup.
Intercom, Inc.
MARCH 29, 2022
Fourth, we believe that customer support is undergoing a massive once-in-a-generation change. We’ve seen customer support move away from pure tickets towards conversations, from being disconnected, third-party products to being deeply integrated and customer-aware solutions. Wayne, thanks for joining us.
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