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Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Intercom, Inc.

Rachel Hepworth: In 2014 and 2015, Slack had this incredible growth, but it was growth off a small base, based on very early adopters. For Slack, that was clearly the engineering and dev communities, who love new tools. And it was very successful. What’s key about this team is that it’s very sophisticated compared to most.