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Engineering Customer Success Processes for Maximum Impact

Valuize Consulting

And according to the Technology Services Industry Association (TSIA), only 26% of Customer Success organizations have aligned their customer success processes to their customer journeys. Customer success technology will simply inherit the silos, inefficiency and ineffectiveness baked into your current customer success processes.

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Shape Up Your Agile

Crafty CTO

Bigger – it speaks to every aspect of the software development process. Where agile began I was managing software development projects at Viant in February 2001 when the Manifesto for Agile Software Development was published. Big as in a 143 page PDF. Total cost, well over $100K.