Intercom, Inc.

APRIL 28, 2020

For the past few years, co-founder and Chief Strategy Officer Des Traynor has sat down with Paul and Emmet for a podcast reflecting on design and product trends, and looking forward to what the future might bring. Key takeaway: “As designers, we should avoid jumping on the bandwagon when the latest UI trend rolls round.

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Software Review Systems Review Trends Engineering 129

ProfitWell

APRIL 29, 2020

Since you’re closely conducting research based on your customers, you’ll grow more attentive to their needs—building trust and strengthening retention. It involves looking at market trends and aligning your pricing accordingly. Be sure to always be watching market trends so you can price your products wisely.

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Pricing Subscription Payment Features Airlines 52

SmartKarrot

APRIL 27, 2020

Subscribe to this newsletter to learn about retention/expansion/renewals, metrics and more from the top voices in the industry. #3 Catch up on the latest in the customer success space: real insights, tips, current news, trends and practical advice through this newsletter. 2 Keep THE CUSTOMER. by Diana De Jesus. 3 Lucky Sevens.

Customer Success 12

Customer Success Consulting Leadership Churn 12

SmartKarrot

APRIL 28, 2020

Understand customers’ business challenges and industry trends to advise and help them achieve their objectives and assist in the sales process to illustrate how Qualtrics can deliver on customer requirements. Drive adoption, retention, and advocacy of iAuditor.

Customer Success 10

Customer Success compliance Innovation Education 10

Baremetrics

APRIL 30, 2020

To boost growth, start with retention. But retention is key to long lasting growth. Why are we focusing on retention over churn? Retention is who or how much revenue stays, and churn is who or how much revenue leaves with a given period. If you have a high retention rate, you'll in turn have a low churn rate.

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Totango

APRIL 28, 2020

One especially important facet of planning for the unexpected inevitable is customer retention. Support Your Customer Retention Strategies With The Right Technology. This aids greatly in maximizing retention rates and identifying expansion opportunities. Experience the advantage yourself and create a free trial account today.

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Retention Strategy Scale Enterprise 111

ProfitWell

APRIL 29, 2020

Today, it’s an acquisition vs. retention showdown. Acquisition & retention, both vying for your attention. But when deal creation is down 30% and over half of SaaS revenue leaders have revised their forecasts down , Ed recommends you obsess over customer retention instead. Trend #2: You’re not alone.

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Acquisition Forecasting Entertainment Subscription 52