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Managing high availability at Intercom

Intercom, Inc.

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. Here’s how we do it. Availability is embedded our culture.

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11 proven, DevOps best-practices for continuous improvement

Audacix

DevOps best practices that will help you to run your software development projects smoothly. Here are mine: Maximize collaboration and communication between developers and system operators. Implement a cross-functional approach to building software and deploying it. But the list of best practices varies from expert to expert.

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5 symptoms of bad software testing that will kill your digital transformation

Audacix

But of what use is such speed if the process / application / eco-system that you are building doesn't allow users to do what they need to be able to do? By engaging in such amateur-hour practices you are setting yourself up for insanely high customer churn and poor reviews. your non-IT colleagues).