Q&A recap | 2022 SaaS retention benchmarks
ChurnZero
JUNE 24, 2022
A [You Mon]: Basically, you have different delivery models. But it’s very easy to segment to show which are my healthy clients because the delivery model can affect SaaS. Those numbers are pretty wide, just like sales and marketing are often wide. I see generally CSMs being lumped into sales and marketing pool.
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