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That’s the main premise of vertical SaaS. Unlike horizontal SaaS solutions that serve a broad range of businesses, vertical SaaS solutions are designed with deep knowledge of specific markets—making them more intuitive, efficient, and impactful. What is Vertical SaaS? Since vertical SaaS platforms are niche-focused (e.g.,
The term SaaS platform gets tossed around a lotbut what does it actually mean, and why does it matter for today’s software companies? Whether you’re building your first product or scaling an established solution, understanding the SaaS platform model is essential for long-term growth. Contact sales What is a SaaS Platform?
ChurnZero is Customer Success software for growing SaaS and subscription businesses. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. SaaS is now 10% of the total Enterprise IT spend, but the back-office software remains an ugly beast comprising of spreadsheets and emails.
Navigating the world of payments can be complicated, especially when you’re running a software business with many moving parts. Embedding payments is a great first step, but encouraging merchants to adopt payments and onboarding them is another hurdle many ISV/SaaS businesses run into.
If youre a software provider looking to boost revenue, streamline operations, and deliver more value to your users, ISV integrated payments can be a game-changer. Embedding payments directly into your platform can unlock tremendous benefits both for you and your users. The best part?
The best ISVs go beyond simply providing merchant services. In line with that, we’re thrilled to announce that Stax Connect ISVs can now give merchants the ability to accept PayPal, Venmo, and Pay Later (BNPL). Talk to sales Why Enable PayPal for Your Merchants?
According to the US Federal Reserve in 2022, general-purpose card payments reached $153.3 On top of that, 69% of Americans online in 2023 said they used digital payment methods to make a purchase. To address evolving customer demands and accept electronic payments, you need a paymentprocessing system.
Credit card merchant services are often viewed as a back-office function or necessary cost. When leveraged strategically, these services can become a key driver of business growth. With the right provider, merchant services can improve your checkout experience, increase cash flow, and unlock valuable business insights.
Industry data shows that 70% of consumers say the availability of their preferred payment method is very or extremely influential when choosing an online store. A payment processor and payment gateway are both crucial components in transactions, as they enable the various ways that shoppers want to pay.
of retail sales in 2025, amounting to $6.862 trillion. But launching your eCommerce store is just half the equationaccepting payments efficiently and effectively is a whole different ball game. On the surface, it seems effortless, with customers only taking a few seconds to initiate and complete payments.
As a SaaS business owner, you are always looking for ways to improve your software and boost your bottom line. When adding payment features for software users, the importance of including customer support for paymentprocessing is no different.
The world of payments is constantly evolving, with new technologies and shifting business demands reshaping how money moves. In an interview with Karen Webster , CEO of PYMNTS , Paulette Rowe , CEO of Stax, pulled back the curtain on the critical strategies and innovations driving the next wave of payment partnerships.
Customers in this age of instant gratification always expect a smooth and seamless online payments experience. As a business owner, you must have a clear understanding of how online paymentsprocessing works to be able to create a hassle-free checkout process that will keep buyers coming back to your eCommerce store.
Through strategic ISV partnerships, businesses can enhance their service offerings, streamline operations, and open new revenue streams. As anISV, Stax works with a number of software partners to give sub-merchants total control over how they operate their businesses. Contact sales What is an ISV Partnership? What is an API?
Automated Clearing House (ACH) payments are a type of electronic bank-to-bank payment system in the US. Unlike paymentsfacilitated by card networks like Visa or Mastercard, ACH payments are managed by a body called the National Automated Clearing House Association (NACHA). Let’s get started.
There are some important variations to MRR that would be good for your sales team to be aware of, including new MRR, expansion MRR, and churn MRR. MRR is an important metric for SaaS businesses to track to understand business health. Talk to sales What is Monthly Recurring Revenue (MRR)?
Choosing a paymentprocessing partner isn’t just about finding a way to accept credit cards, it’s about building the financial foundation of your business. With so many players in the payments space, from banks and fintechs to all-in-one platforms, figuring out who does what (and who’s right for you) can quickly get confusing.
Up to 42% of shoppers in the US abandon their cart if their favorite payment method isnt available. Meanwhile, retailers that provide at least three of the most popular payment methods in any market increase their conversions by up to 30%. Need to integrate payments? One way to do this is by offering credit card integrations.
In a recent interview with Austin Prey from PYMNTS , Adam Gray , Chief Transformation Officer at Stax, shared his perspective on the challenges and opportunities facing independent software vendors (ISVs) as they integrate payment solutions to meet the diverse needs of their merchant customers. Contact sales
Completing online payments via manual card entry can be time-consuming and off-putting for customers. This article will cover everything you need to know about Click to Pay, including its history, how it works, and how you can implement the payment method in your business. Learn More What is Click to Pay?
A cash shortage, a payment delay, and limited payment options. Thats why 92% of consumers and 82% of companies reportedly made the switch to electronic payments, like Electronic Funds Transfers (EFT) and Automated Clearing House (ACH). EFT and ACH payments are fast, secure, and hassle-free. Which one should you choose?
This is especially true now more than ever before as Software-as-a-Service (SaaS) solutions continue to be amongst the fastest-growing segment within the tech world. Consumer adoption of digital solutions is accelerating at a rapid pace, with the SaaS market projected to grow from $315 billion in 2025 to $1,131 billion in 2032.
If you take a lot of ACH payments, then leveraging an ACH API can streamline your processes and ensure you’re able to take payments in an efficient and secure manner. Join the Payments-Led Growth Movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts.
That said, industry experts agree that your SaaS companys goal churn should be below 2%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%.
Challenge ClientTethers partnership with Stax began with a familiar goal: delivering seamless, embedded payments to its customers and franchisees. While ClientTether adopted most of Stax Connects payment solutions, it initially opted to handle payment support internally.
To the incredible Stax community: allow us to take a moment to recognize a milestone that we are extraordinarily proud of—our 10th anniversary. Sprinkled throughout this article are quotes from some of Stax’s long-standing employees, because who better to tell the company’s story than the people who help make it happen?
Question: what’s the best way for your business to get paid while satisfying your customer’s need for varied payment options and convenience? Answer: know the top modes of payment your customers prefer, and ensure you accept them. You will need POS terminals to accept and process in-person card payments.
Accepting credit card payments at your business is a surefire way of increasing customer satisfaction and retention. Also, credit cards contributed to 27% of the spending at point-of-sale (POS) systems worldwide. SaaS companies use when offering their services. Don’t believe it? Here are the numbers to prove it.
Steps To Implementing Payment Tokenization In the SaaS Industry The global economy is shifting to digital currencies andtransactions. Because of this,the concern for payment security is at an all-time high. Payment tokenization helps safeguard cardholder data, so your users can collect and processpayments securely.
FIS Global reports that in Norway, Sweden, and other Scandinavian countries, more than 90% of transactions processed at point-of-sale (POS) in 2023 were cashless. The writing on the wall is clear—businesses need to start accepting digital payments and software providers need to start offering paymentservices one way or another.
The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year. Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue.
Offering paymentprocessingservices is a move that makes sense for a lot of SaaS companies, particularly if your software helps your customers run their business. Adding payments to your suite of features and offerings enables you to provide more value to your users. What Is Merchant Underwriting?
The SaaS market has witnessed rapid growth in recent times. After years of unbridled growth, SaaS companies are moving away from a “growth at all costs” mindset to “responsible growth.” This helps SaaS businesses enhance their customer experiences and drive loyalty and profitability. The demand for embedded payments is huge.
The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Although your business has received payment, this cannot be credited to your bottom line until delivery of the product is completed. If this question is confusing, you’re not alone.
The SaaS space is one of the most dynamic industries out there, which is why smart comapnies team up with strategic partners to drive growth and innovation. Enter ISVs, which play a crucial role in enhancing and extending the capabilities of SaaS solutions. Its purpose? To foster symbiotic relationships that drive mutual growth.
In the payments industry, choosing the right ISV partner is critical; look for robust APIs, hardware support, strong onboarding, and fair revenue-sharing models. Think: cloud platforms and operating systems like Microsoft, Amazon Web Services (AWS), the Salesforce ecosystem, or a payment platform.
Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway.
Innovative ISVs and SaaS companies know that one of the best ways to provide value to merchants—while improving your bottom line—is to provide integrated payments. For example, if you’re an invoicing software provider that lets SMBs manage their billing, then it makes sense to add paymentprocessing tools to your platform.
With 63% of donors preferring to make online payments with a debit or credit card, it’s important that nonprofits and charity organizations take a forward-thinking fundraising approach to maximize the impact they can make. Don’t worry: today, we’ll help you find the best charity payment solution for your nonprofit.
Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. But not all SaaS products are alike. Other types of SaaS are relevant only to companies in specific industries.
However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. While Chargebee supports several different payment gateways, you have to set up and configure each one. Responding to and processing chargebacks.
While remote work is all the rage these days, there is still very much a need for on-site services, particularly industries like construction, healthcare, utilities, and telecommunications. This is where field service management (FSM) come in. Who needs my service? – Who are the customers already doing business with you?
For SaaS companies looking to scale, upselling is one of the most effectiveand often underutilizedrevenue levers. Instead of pouring resources solely into acquiring new customers, smart SaaS businesses focus on increasing revenue from existing customers by guiding them to higher tiers, unlocking premium features, and expanding their usage.
For SaaS companies, becoming a paymentfacilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. The potential impact of failed or inadequate internal systems, processes, procedures, etc.
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