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Part 3: Measurement One of the great breakthroughs of SaaS as a business strategy is in how it puts users and subscribers front and center of softwaredevelopment and keeps them there. DevOps has largely completed the evolution of systems monitoring from the datacenter/IT worldview to what is commonly referred to as observability.
That means they’ve got plenty of software they already depend on that needs to work with whatever your SaaS product can do for them. Think about iconic logos for reference customers, certification to IT industry standards like HIPAA or SOC2, even an improved exit valuation. Seems like a short list? Not so fast.
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