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B2B Customer Journey Touchpoints CS Teams Need To Plan For

Totango

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. During the sales process, including sales appointment scheduling, meetings and payment processes. White papers.

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A Vendor’s Guide to B2B Ecommerce

FastSpring

As of 2019, B2B ecommerce sales globally have surpassed $12 trillion in revenue. According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. It comes down to having an online presence, understanding buyers’ needs, and, most importantly—a platform that can handle transactions.

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SaaS Tools for Business Growth: Five Essentials You Must Have

Totango

This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Here we’ll guide you through the essential SaaS tools you need for business growth. They usually are licensed through a subscription sales model. Businesses use SaaS tools for purposes such as: Process automation.