Are you Selling Trust or SaaS/PaaS?
Aber Law Firm
MARCH 6, 2013
I learned something about the Salesforce.com agreement that totally changed my thinking about SaaS and PaaS agreements, and service level agreements (SLAs): there is no SLA in the Salesforce.com agreement. Yep, you read it right; there is no SLA in their agreement. What is a Trust Site?
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