Achieving Customer Success Maturity: Focus Areas, Pitfalls, and Warning Signs
ChurnZero
MAY 20, 2021
You naturally generate loads of customer data – from usage data and payment data to logged tasks, activities, and calls – that often gets overlooked. If you have a five-person Customer Success team and adding a Customer Success Operations role makes each CSM 20% more efficient, then do it. Warning Sign to Level Up.
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