ChurnZero

MAY 20, 2021

You naturally generate loads of customer data – from usage data and payment data to logged tasks, activities, and calls – that often gets overlooked. If you have a five-person Customer Success team and adding a Customer Success Operations role makes each CSM 20% more efficient, then do it. Warning Sign to Level Up.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SaaStr

AUGUST 7, 2020

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. Yeah, I’m a product person by training and so we had had a lot of experience building SaaS and vertical products. David Schmaier: Sure.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

User Pilot

MAY 8, 2024

Personalize experiences for different customer segments. Cultivate a customer-centric culture from leadership down. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105