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Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. For the uninitiated, channel sales refers to the process of partnering with third parties to get your product into the end user’s hands. Channel Sales versus Direct Sales – The Good and the Bad.
Build high-level relationships with key customer contacts to grow the influence within accounts. Oversee the customer transition from the Sales Team to the Customer Success team. Lead a high-performing team of accountmanagers through organizational development, coaching, recruiting, and performance management.
Develop company-wide customer success processes, content and data to/from stakeholder organizations (Marketing, Sales, Product, etc.). Work closely with the COO to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., Build and lead a world-class team. opportunities and risks).
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