Engagement Payment Features Product ROI Trends 
Totango
MAY 23, 2019
It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. Proactively engage customers with personalized campaigns. Industry Trends: This new feature would help you better achieve X. Satisfaction Metrics: Any customer feedback on your product is gold.
Totango
APRIL 28, 2021
It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. In today’s digitized, subscription-based environment, these best practices are based on finding out all you can about your customers and then using that data to create a customer-centric experience.
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