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What is an Online Terminal and Why Do Merchants Need One?

Stax

Online payment systems are the standard. Globally, one-third of people do their shopping through eCommerce sites. In the US, that amounts to $3,428 per capita spent online. This article covers the what, why, and how of online terminals; all a business owner needs to know to dive in and thrive.

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Achieving Customer Success Maturity: Focus Areas, Pitfalls, and Warning Signs

ChurnZero

Activities: Customer segmentation, defined CSM engagement models, defined customer journey maps, alignment between Sales and Customer Success. You naturally generate loads of customer data – from usage data and payment data to logged tasks, activities, and calls – that often gets overlooked. Build Phase. Traits: Product-market fit. $6M

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April 28 – Customer Success Jobs

SmartKarrot

Set expectations (timing, offers, selection) & explaining the engagement process to clients for launching business applications. Coordinate between REEF operations and client, including site surveys, walk-throughs, application deployment, to ensure the success of new applications. based on learnings from successful customers.

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13 Ways to Satisfy Customer Needs and Exceed Customer Expectations

User Pilot

Personalize experiences for different customer segments. Educate customers with resources in multiple formats like blogs, webinars , or videos. Userpilot is a product growth platform with feedback, analytics, and engagement features. Audience settings in Userpilot (for personalization).

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May 10 – Customer Success Jobs

SmartKarrot

Maintain clear and updated documentation on all information gathered to ensure the rest of the team is enabled to operate efficiently. Create product artifacts (Videos, FAQs, Blog Posts, etc) to accelerate best practice sharing and drive user engagement. Meet productivity metrics and quality standards in client engagement.